Contact Us

We’d love to hear from you. Whether you’re planning a visit, joining as a member, booking an event, or simply seeking more information, our team is here to help. Find our general contact details below, or select the option that best matches your enquiry so we can connect you with the right support.
Help with my Enquiry

General Enquiries

Telephone

(03) 9656 9800

Email

[email protected]

Customer Service Hours

Monday to Friday, 9am to 5pm

Postal Address

Tasma Terrace,
6 Parliament Place,
East Melbourne, Victoria 3002

View Location Map

Contacting a National Trust Branch

You can view a full list of National Trust branches across Victoria, along with their contact details, by clicking here.

Help with My Enquiry

In this section you’ll find contact details for a wide range of enquiries, from planning a visit or updating your membership to booking events, volunteering, conservation, donations and more. Simply choose the option that best matches your enquiry and we’ll connect you with the right team to assist you.

Visiting a Property

For a full list of our current property opening hours, click here.

Planning to visit a property? A list of Frequently Asked Questions can be found here.

 

Membership

For membership enquiries, phone: (03) 9656 9830 or email: [email protected].

Current members can access the Member Portal to update their details.
To purchase or renew a membership, click here.

 

Bookings & Events

Group Bookings & Travel Trade
For groups of more than 10 people, please submit an enquiry online.

Weddings
For enquiries about booking a wedding at a National Trust property, please email [email protected].

Venue Hire, Photography & Film
For venue hire and photography/film enquiries, call (03) 9656 9889 or [email protected].

Education Groups
For enquiries about bringing a school or educational group, please complete an Education Booking Request.

For general enquiries, call (03) 9656 9889 or email [email protected].

 

Volunteering

To find out more about current volunteering opportunities, click here or email [email protected].

Conservation & Heritage

To learn more about heritage protection or how to check if a place is protected, visit here.
For other enquiries, email [email protected].

For trades and works to heritage buildings, visit the Victorian Heritage Services Directory.

For significant trees and landscapes, email [email protected].

 

Donations

For donations to the Vintage Clothing & Collectable Sale or second-hand books, email [email protected].

To donate an object to the collection, read our assessment criteria here.

 

Media

For media enquiries, please email [email protected].

 

Feedback

We are always keen to receive feedback following your visit. If you have suggestions on how we could improve your experience, please email [email protected].